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Service Management

For service-oriented businesses, service management is the glue that enables and supports sales. Robust service management can serve to optimize the delivery of services and provide customer support. Successful managers help create and implement service management strategies that improve customer satisfaction and create sales growth. Good service management skills can also make employees more efficient. Service management is becoming increasingly important in many new service-oriented fields like information technology.

Senior Executives in National and International Security

Application Deadline: October 1, 2026. The Senior Executives in National and International Security

Application Deadline: October 1, 2026. The Senior Executives in National and International Security program at Harvard Kennedy School offers a comprehensive global perspective on critical security issues. This one-week course, led by expert faculty, equips senior leaders with the knowledge and skills to navigate complex security challenges in today's interconnected world.

Nov 30, 2026 - Dec 05, 2026 Harvard - Kennedy School Full-time program